At Clatina® Mellet Chair, Office Chair, Ergonomic Chair, we respect the privacy of our users and are committed to protecting it. This Privacy Policy describes how we collect, use, and disclose information, including personal information, in connection with your access to and use of our website at theclatina.shop and any related services (collectively, the “Services”).
Please take the time to read this Privacy Policy carefully. By using our Services, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.
1. Information We Collect
We collect information about you directly from you and automatically through your use of our Services.
Information We Collect Directly From You
The information we collect directly from you includes:
- Account Information: When you register for an account, we collect your name, email address, phone number, login credentials, and any other information you provide with your account.
- Order Information: We collect information about the products you order, including name, pricing, shipping, billing and payment information.
- Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: We collect information about your use of our Services, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the precise location of your device when you access or use our mobile app or otherwise consent to the collection of this information.
- Information Collected by Cookies and Other Tracking Technologies: We use cookies and other tracking technologies on our Services to collect and analyze certain types of technical information, including information about your interactions with our Services and the pages and other content you view and interact with on our Services. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. For more information about our use of cookies and how to disable them, please see “Your Choices” below.
- Analytics Information: We use third-party analytics services like Google Analytics to evaluate your use of our Services and analyze traffic on our Services. Analytics providers may use cookies and other technologies to collect technical data, such as how often users visit our Services and what pages they visit. This information helps us understand how often people use parts of our Services so we can make our Services appealing to as many users as possible. For more information about how you can opt-out of interest-based targeting, please visit our Cookie Policy.
2. How We Use Information
We use the information we collect for a variety of business purposes, including:
- To provide, operate, maintain, and improve our Services.
- To enable you to access and use our Services.
- To process and complete transactions and send you related information. This includes:
- Sending order and payment confirmation emails
- Sending shipping and delivery notifications
- Responding to refund requests, returns, or complaints
- To communicate with you about your account, activities on our Services, and policy changes.
- To personalize your experience using our Services and provide customized advertisements, content, features, and promotions.
- To send you promotional messages, marketing, retargeting, advertisements, and other information based on your preferences and interests, such as new collections or sales.
- To conduct research, troubleshoot problems, analyze trends, improve our Services, and develop new products and services.
- To protect the security and integrity of our Services.
- As disclosed at the time you provide your information, with your consent, or otherwise as set forth in this Privacy Policy.
We process your information for these purposes given our legitimate interest in understanding how you interact with and use our Services, to provide and monitor our Services, personalize content and experiences, market our services, and protect the security and integrity of our Services in accordance with applicable laws.
3. How We Share Information
We disclose information that we collect about you as described below or otherwise disclosed to you at the time of collection:
With Vendors and Service Providers
We may share information with third-party vendors and service providers that provide services on our behalf, such as: payment processing, order fulfillment, shipping, customer service, auditing, marketing and advertising services, analytics services, security services, fraud prevention, and website development and hosting.
These third parties are only provided with information required to perform their contractual obligations and are required to keep your personal information confidential and use it only for the purposes for which we disclose it to them.
With Third Party Advertising Partners
We use advertising services and platforms like Google and Meta (which includes Facebook and Instagram) to deliver ads, gauge their effectiveness, and collect data related to ad performance. To do so, we share limited amounts of information like device identifiers with the platform along with information on how you interact with our Services. This allows the platform to recognize your device each time an ad is served or clicked and attributes it to the right campaign.
Advertising partners collect and use this information subject to their own privacy policies. You can learn more about targeted advertising and your options in our Cookie Policy.
To Comply with Legal Obligations
We may access, preserve, and disclose information to comply with our legal obligations, including responding to subpoenas, court orders, or other requests from public and government authorities. Disclosure may also be required to identify, contact, or bring legal action against someone who may be violating our Terms of Use or other policies, or to protect our own rights and safety and that of our users and other third parties.
In Case of Merger or Sale
Information about our users, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of assets or company assets, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties.
With Your Consent
We may share other information with your consent or at your direction.
4. Legal Bases for Processing
We will process your personal information lawfully, fairly, and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
- It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as preventing fraud, ensuring network and information security, enforcing our terms and conditions, or for marketing and advertising our services;
- It’s necessary to comply with a legal or regulatory obligation that we are subject to;
- You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
- We need to process your data to protect your vital interests or those of another person.
5. Data Retention
We retain personal information we collect from you for as long as needed to provide you with our Services. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving.
When we no longer need to use your personal information and there is no need for us to retain it any longer, we will either remove it from our systems or depersonalize it so that we can’t identify you.
6. Transfer of Personal Information Outside Your Country
We may store and process information we collect in data centers operated and maintained by our service providers which may be located in a different jurisdiction from either you or us.
Personal information may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers who are located worldwide. By using or accessing our Services, you consent to this transfer, processing, and storage of your information in other jurisdictions, where you may not have the same rights and protections as you do under local law.
Where required, we rely on Standard Contractual Clauses as an appropriate safeguard to assure the protection of personal information transferred outside of the European Economic Area and Switzerland to a recipient in a third country.
7. Your Choices & Rights
You have certain choices available to you when it comes to your personal information. You can visit our Cookie Policy to understand your options regarding cookies and targeted advertising.
Subject to applicable laws, you have the right to request access to and receive information about personal information we maintain about you, update and correct inaccuracies in your personal information, obtain a copy of your personal information in an easily accessible format, restrict or object to the processing of your personal information, have the information anonymized or deleted, as appropriate, or bring a complaint before a supervisory authority.
You may submit access, correction, deletion, data portability, restriction, objection requests and other requests regarding your personal information by emailing [email protected]. An overview of your different rights is provided below:
- Right of Access: You can request more information about the personal information we hold about you and request a copy of such information.
- Right to Rectification: If you believe that any information we are holding about you is incorrect or incomplete, please let us know as soon as possible so we can update our records.
- Right to Erasure: You can request the deletion of your personal information, subject to certain exceptions prescribed by law.
- Right to Restrict Processing: You can request the restriction of the processing of your personal information when inaccurate, unlawful, no longer needed, or to establish, exercise, or defend legal claims.
- Right to Object: You can object to the processing of your personal information based on legitimate interests or direct marketing purposes.
- Right to Data Portability: You can request to obtain your personal information in a structured, commonly used, machine-readable format, and have it transferred to another data controller.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your prior consent.
To exercise any of these rights, please contact us as indicated under “Contact Us” below. We will consider and respond to all requests in accordance with applicable laws.
Keep in mind, we may need to retain certain information for recordkeeping purposes and to complete transactions that you began prior to requesting deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
We may be unable to allow you to access certain personal information or fully erase your personal information, such as when it is prohibited by law, could expose or implicate us or other individuals to legal liability, relate to an investigation, contain confidential commercial information, or that contains information which may lead to harm or distress to the data subject or others.
8. Security of Your Personal Information
We use industry standard technical and organizational security measures and procedures to safeguard the information we collect. This includes technological measures such as firewalls, encryption, password protection, and physical measures such as secured facilities.
While we implement safeguards designed to protect your information, no security system is impenetrable and we cannot guarantee the security of our systems 100%.
9. International Data Transfers
We are a global company and we may store or process information that we collect in various countries, including the United States, which may have less protective data protection laws than the region in which you initially provided the information.
We implement measures designed to ensure that information about you is protected and handled in accordance with our Privacy Policy and applicable laws wherever it is located. These include Standard Contractual Clauses as approved by the European Commission.
10. Children’s Personal Information
Our Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, you may contact us as indicated in the “Contact Us” section. If we learn that we have collected any personal information from children in violation of applicable law, we will promptly take steps to delete such information.
11. Links to Other Websites and Services
Our Services may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be integrated onto web pages or online services that we do not control.
We are not responsible for the privacy practices of websites or services operated by third parties. Your use of third-party sites is at your own risk and subject to the policies of those sites. You should review the privacy policy of other websites before providing them with personal information.
12. Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business, legal requirements, and user feedback. If we make material changes, we will notify you through the Services or by other means to provide you the opportunity to review the changes before they become effective. We encourage you to periodically review this page for the latest information on our privacy practices.
13. California Privacy Rights
If you reside in California, you have the right to request certain information under the California Consumer Privacy Act (CCPA) regarding our collection and disclosure within the previous 12 months of your personal information. Under the CCPA, personal information means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that is publicly available or that has been de-identified or aggregated.
To submit a request under the CCPA, you may contact us as indicated under “Contact Us” and include “California Privacy Rights” in the subject line and body of your message. Please specify that you seek information on our practices within the past 12 months.
We will verify your identity by matching information you provide with our records. Depending on the sensitivity of the personal data sought, we may also request additional information to verify your identity. Only you or someone registered with the California Secretary of State that you authorize to act on your behalf may submit requests related to your personal information.
You may make a CCPA request up to twice within a 12-month period.
In response to a verifiable consumer request, we will disclose:
- The categories of personal information we have collected about you in the preceding 12 months.
- The categories of sources from which we collected the personal information.
- The business or commercial purpose for collecting your personal information.
- The categories of third parties with which we shared your personal information.
- The specific pieces of your personal information we have collected over the past 12 months.
We do not provide these rights to business customers or users who provided personal information to us in the context of their roles as representatives of businesses or other entities.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at [email protected] or by writing to:
Clatina® Mellet Chair, Office Chair, Ergonomic Chair
Attn: Privacy
123 Main Street
Anytown, CA 12345
Effective Date: January 1, 2023